To get where we’re going efficiently, we have established a few guiding principles under our manifesto. Collectively, they are called the
LM Industries Way.

Introduction

Learn the LM Industries Way

OUR MANIFESTO

We exist to shape the future for the better. We launch technology forward products, Now. We begin every product with community-powered, human-centered design.

READ THE FULL MANIFESTO

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Now that you know our manifesto, explore our guiding principles below.

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What is Candor

Candor

noun, [kan-der]

  1. the state of quality of being frank, open and sincere in speech or expression; candidness.
  2. freedom from bias; fairness; impartiality.
  3. behaving in a declarative way that stands separately from the dichotomy of truths and lies.

How does this really

apply to you?

What is Candor

Make each other better.

You’re not perfect. And neither are the people you’re working with. We’re ok with saying that, because here, we practice candor. And it is a practice – the more we do it, the better we get at it, and the stronger we become. Because candor, delivered with kindness, is a key to cutting through the B.S. and course-correcting quickly. We all work hard to achieve our vision, and suggesting or showing a better way that’s maybe not so hard is always welcome when it comes from a constructive place.

 

What is Candor

To tell you the truth.

Truth is not the same as candor. Yes, honesty is important, but when it comes to our culture, we want candor. When you tell the truth, that implies that before you may have been telling a lie, or that someone was misinformed from the outset. We don’t like that judgment layered on our speak. Candor goes beyond truths and lies to communicate our culture at its very highest potential.

What is Candor

Brag on someone.

Accolades are the greatest gifts we can give one another, so give your hand a break and let someone else pat you on the back. After all, on one likes to tell themselves they’re doing a great job. And if you’re the kind of person who does, you’ll quickly find that ego really does a number on your team’s ability to work together. Publicly take pride in the success of those around you, and be humble about your own. It’s the less-used side of the candor coin… and yet it’s the easiest one to throw down.

What is Action

Action

noun, [aksh(e)n]

  1. the fact or process of doing something, typically to achieve an aim.
  2. a thing done; an act.

How does this really

apply to you?

What is Action

Brains run out of ink.

We’ve never seen a memory that’s a steel trap. Until we do, notebooks are non-negotiable at LM Industries. We move fast, we talk fast, and someone will always say something that’s worth writing down. Notes minimize miscommunication and maximize next steps—so, start scribbling. If you’re not a pen and paper type, make sure folks know you’re not just catching Pokemon on that device of yours.

What is Action

Listening is worth 1,000 words.

If you’re going to wait your turn to speak, you might as well listen. Not just to have a better answer, but to have a better understanding. You’ll be in a place where you can build on an idea, instead of bomb it. You’ll be able to ask great questions. You’ll be ready to respond in a way that’s right on, instead of rambling. Taking the time to listen means everything requires less talking, which conserves our most precious resource—time.

What is Action

Talk should create action.

Get people the information they need, at the time they need it, in the format that makes the most sense—Slack, Snapchat, carrier pigeon, whatever. When in doubt, remember that you have an actual telephone on you 24/7. If you’re still in doubt, go meet in person—Facetime is no substitute for face time. If you’re the person sending the message, it’s your duty to make sure that the message of the message gets across. Don’t be afraid to go slow or repeat yourself—over-communicating is better than under-delivering later on.

What is Action

Be a day planner.

Know your workflow, your schedule and your team’s load. Then plan your day, before your day plans you. Let people know that plan—whether it involves blocking time for yourself or others—and be protective of your time. Get the hard things out of the way, collaborate, and make meetings happen, but not to the point where it debilitates you or your ability to do your job. That’s how burnout happens, and we like you too much for that to happen.

What is Action

It's called "thinking on your feet" for a reason.

At stand-up, we stand up. Why? So we can be alert, ready, and stoked to receive and reciprocate the most critical info of the day. When the crossfire of conversation pops off, most people are too excited to sit down anyhow.

What is Action

Flares* are your friend.

Everyone gets overwhelmed at some point. If you are going to be late to a meeting or on a deliverable, all you have to do is say so. Seriously. Use those stellar communications skills that you’ve honed to raise a hand and let the people who are counting on you know what’s up. But don’t wait until the 11th hour before the team knows how to adjust, to support you, and to get things back on track.

*Note: Please don’t use actual flares in the workplace.

What is Action

You wouldn't "home from work."

It’s just as strange to fold your laundry in the conference room, as it is to Slack from your bedroom. Here, our strength comes from the team being present during roll call. When you’re at home and your team is at work, well, then we’re weak. The more of a literal eye we have on each other, the more we can achieve, faster. So, be present on Zoom, at work, and on trips. And be home when it’s time to be home.

What is Action

If you do something, say something.

If you have busted your hump to check something big off of your team’s list, tell them. It’s not bragging. It’s making sure you’re not duplicating efforts, and ensuring that everyone has your most recent accomplishment as the jumping off point for their next big accomplishment.

What is Responsibility

Responsibility

noun, [ri-spon-suh-bil-i-tee]

  1. the state or fact of being responsible, answerable or accountable for something within one’s power, control or management.
  2. reliability or dependability.

How does this really

apply to you?

What is Responsibility

You have authority. Act like it.

Our mission is too audacious for top-heavy bottlenecks. So, instead of trying to control every decision, we empower others at every level to be rapidly decisive and move us forward together. This is called delegating authority. Leaders should own their responsibility, make decisions quickly and delegate authority to the team to ensure objectives are reached. If you feel like you need to babysit, we know a great family who could use your help. But here, we give authority, while maintaining responsibility for what happens next.

What is Responsibility

Be a grown-up.

When you make a decision, that’s your decision to own. If it goes wrong, you can give up your authority by pointing fingers, but that doesn’t free you of accountability. Own your decision, and ask for forgiveness if they turn out to be the wrong ones. It’ll get you way further than scapegoating.

What is Responsibility

Waffles are for breakfast only.

Teammates shouldn’t be afraid to exercise the authority they’ve been given, but having the authority of a leader means acting like one – be decisive. That doesn’t mean making a decision, but making the right decision at the right time. In order to make that call, seek advice. You have a team at your disposal that’s top-notch. Co-create a solution, and execute without hesitation on the advice you’ve gathered. Then, maybe have a waffle. You’ve earned it.

What is Responsibility

Do more doing.

You can’t shape a better future by talking, so we want to be “doing” every day. That doing might look like failing. It might seem like succeeding. But that first step toward a solution is always celebrated. Whether we get it right out of the gate or have a few failures, it’s better than being too timid to do anything of consequence. There’s a Teddy Roosevelt quote here about blood, sweat and some arena, but you get my point.

What is Excellence

Excellence

noun, [ek-suh-luh ns]

  1. the fact or state of excelling;
    superiority; eminence.
  2. an excellent quality or feature.

How does this really

apply to you?

What is Excellence

Make excellent more excellent.

You work at LM Industries because you’re excellent at what you do. We should know, we hired you. But excellent doesn’t mean perfection, and excellent is never finished. There’s still room to grow and improve. What we define as “excellent” today won’t be that tomorrow. Which is why we expect leaders and teammates alike to level-up their stellar nature with more training, curiosity, questions, and data to build the next definition of “excellent” starting today.

What is Excellence

We believe in you, but not miracles.

When you feel like you’re floundering, you probably are. If you feel like you’re not equipped to work at LM Industries with the training you have, say so. No hard feelings. We’d rather you take a break, go get the education you need, and come back. We’d rather this break than your staying and spinning your wheels (and potentially the wheels of others).

What is Excellence

We believe in evolution...err... revolution.

Customers will change. Technology will change. People, locations, and communities will change, too. So why would we ever insist on staying the same? As the things around us change and grow, so do we. Which is why we plan on it, welcome it, and celebrate it. The best way to do things today will not be the best way to do things tomorrow. And that’s what makes this fun.

What is Excellence

Sustainability isn't just green.

We don’t just limit sustainability to the environment. (Though we aim for everything we make to be as kind to the Earth throughout its entire lifecycle as possible.) Being sustainable also applies to finances and social interaction. As for finances, we don’t have a lot of resources to demonstrate how we’re shaping the future, so we work to get big returns from condensed efforts. Our social sustainability is also a stage for excellence.

At LM Industries we care about the human experience.

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